FAQs

We supply a range of fresh cut flowers for wholesale and programs. Availability varies by season and weekly harvest. For the most accurate options, browse our cut flower categories or send your list for confirmation.

Yes—weekly availability can be shared for program planning. If you have a standing order, tell us your target specs (colors, stem lengths, grade, and packing), and we’ll align the weekly list to your buying pattern.

Peak weeks are program-driven. For holiday demand and retail promotions, early planning and pre-booking help secure allocation and stabilize specs (color mix, bud stage, stem length). Share your timeline and destination for planning.

We typically suggest substitutes based on your priority: color palette, head size, stem length, or price range. If an item is short, we propose close alternatives and confirm the substitution rule before packing.

Yes. Different programs require different stage, packing, and consistency rules. If you tell us your channel (wedding/event/flower shop/retail/hotel), we’ll recommend suitable varieties, grades, and handling notes.

For common items, confirmation can be quick once specs are clear. Seasonal items may require checking harvest windows. If you send your list with target arrival date and destination, we’ll reply with availability options and practical substitutes.

MOQ depends on flower type, season, and packing configuration. For the fastest confirmation, send your required varieties and quantities (boxes/week or stems/box), plus destination and target arrival date. We’ll propose a workable MOQ and a mixed-box plan if needed.

Yes—mixed shipments are common for wholesalers and programs. Mixing rules depend on temperature needs, stem length compatibility, and box loading limits. Share your list and we’ll confirm the best mixed-box combination to protect quality in transit.

Yes. We support weekly supply for wholesalers/florists and program orders for retail promotions and holidays. For programs, pre-booking helps lock availability and stabilize specs (color mix, bud stage, stem length).

Send the following (a simple list is fine):

• Variety + color
• Stem length & grade
• Bud/bloom stage preference (if applicable)
• Quantity (boxes/week or boxes per order)
• Destination country + airport/port
• Target arrival date

We can share packing and assortment photos for confirmation, especially for first orders or program shipments. If you have strict presentation requirements, tell us your preferences upfront (bud stage, sleeve style, labeling).

For common items, we can often confirm quickly once specs are clear. Seasonal items may require checking harvest windows. If you send your list with dates, we’ll reply with availability options and suggested substitutes if needed.

Grade typically reflects uniformity, stem strength, head size, and overall presentation. Since grade naming can vary by market, we confirm your acceptance standard and provide clear specs (stem length range, head condition, defect tolerance).

Stem length availability depends on variety and season. Common lengths are offered in ranges (e.g., 40/50/60/70 cm). Tell us your target channel (retail vs florist vs event) and we’ll recommend the best length for sell-through and handling.

Yes. Bud stage is a key factor for shipping and event timing. For long transit or retail shelf life, a tighter stage may be recommended; for events, a more open stage may be preferred. We confirm stage during order confirmation.

Vase life depends on variety, stage, and cold-chain continuity. We can share typical ranges by category, but real results are influenced by receiving handling (hydration, storage temperature, and processing). Ask for recommendations for your destination climate.

Yes. We confirm key points such as stem length, grade consistency, bud stage, and packing execution. For program buyers, we can align inspections to your repeat-order standards to reduce variability across shipments.

Yes. If you have a spec sheet (length tolerance, defect tolerance, sleeve/label rules), send it with your inquiry. We’ll confirm what’s achievable and suggest practical adjustments to protect arrival quality.

Bunch size varies by variety and market preference. We can pack to your required stems-per-bunch standard and sleeve style. If you are unsure, tell us your channel (wholesale, florist, retail) and we’ll recommend a practical configuration.

Box specs depend on flower type and stem length. We align box size, stems per box, and loading method to protect heads and stems. If you need strict carton dimensions or labeling fields, send your requirements with the inquiry.

Yes. Mixed boxes are supported when varieties can share handling temperature and loading constraints. We’ll confirm which varieties/lengths can be mixed together and propose ratios that minimize bruising and bending.

Private label options may be available based on program size and lead time. Typical options include sleeve branding, carton labels, barcodes, and channel-specific labeling. Share your branding and compliance requirements early for best results.

Damage prevention is a combination of correct stage selection, stable cold chain, proper bunching/sleeving, correct box loading, and avoiding overpacking. We use packing methods designed to limit head-to-head friction and stem pressure during handling.

Yes. Retail programs often require consistent stem length, tight color standards, barcode/label fields, and specific bunch counts. Send your retail spec sheet and we’ll confirm packing feasibility and timeline.

Handling methods vary by variety and program. In general, cold-chain aware processing and timely packing help protect freshness. If you have strict temperature requirements, share them and we will align the handling plan as closely as possible.

Recommended temperature depends on flower type and stage. We can provide handling suggestions by category and destination conditions. The most important factor is minimizing temperature spikes and long exposure outside cold storage.

Dehydration risk is reduced by correct stage selection, efficient processing, protective packing, and limiting warm exposure. Upon arrival, prompt inspection and rehydration steps are critical for best vase life.

Typical best practices include:

• Inspect cartons immediately and take photos if any issue is found
• Move flowers into cold storage as soon as possible
• Process and rehydrate based on flower type (clean buckets, fresh solution)
• Record arrival time and storage temperature for traceability

Common signs include accelerated wilting, petal bruising, condensation-related issues, and shortened vase life. If you suspect a temperature break, document arrival condition promptly and keep handling records.

Seasonal risk planning includes selecting suitable varieties and stages, adjusting packing and routing assumptions, and planning buffer time. Share your destination climate and timeline; we’ll suggest practical options.

Air freight is commonly used for cut flowers due to speed. Sea options may be possible for specific categories and programs. Tell us your destination and required arrival date; we’ll suggest the best shipping approach for quality and cost.

Lead time depends on variety availability, packing requirements, and logistics schedule. For weekly supply, stable specs help reduce lead time. For holidays and promotions, earlier planning and pre-booking are recommended.

In most cases we can work with common destinations. Provide your preferred airport/port and destination country. If you use a forwarder, you can also share the forwarder details for coordination.

Mixed shipments are supported where compatible. Consolidation depends on routing and schedule. The most important factor is maintaining handling discipline and minimizing waiting time outside cold storage.

Yes—event-date shipments require clear timelines and stage selection. Send your event date, destination, and preferred condition on arrival. We’ll advise the best bud stage and shipping buffer to reduce timing risk.

Yes. Seasonality impacts availability, lead time, and pricing. For programs, pre-booking and stable specs help manage fluctuations. We can propose seasonal alternatives to maintain color themes and target cost levels.

Common documents include Commercial Invoice and Packing List. Other documents may be available depending on destination, shipment type, and buyer requirements. Share your destination and importer requirements for confirmation.

Requirements vary by destination and flower type. If phytosanitary documentation is required for your import, tell us your country and product list so we can confirm the suitable approach and timeline.

Import permits and clearance are typically handled by the importer or their appointed broker/forwarder. We support by providing correct shipment documentation and packing information required for customs processing.

Delays are reduced by clear HS classification alignment, accurate packing list fields, correct labeling, and timely document preparation. Share your broker’s preferred document format if you have one—we can align to it where possible.

Incoterms depend on your logistics model and destination handling. If you tell us your preferred Incoterm and forwarder arrangement, we’ll confirm what is workable for the route and shipment type.

Common fields include variety, stem length, grade, bunch count, carton count, and origin information. Retail programs may require barcodes or private labels. Send your destination and channel requirements and we’ll confirm the labeling plan.

Payment methods vary by buyer region and order structure. We can confirm available methods after reviewing your destination and order type. For smooth processing, include your company name and billing details when requesting a quote.

Terms depend on order size and program arrangements. New buyer terms are usually confirmed during quotation. For repeat program orders, we can discuss stable terms based on cooperation history.

Yes. Once your order list and specs are confirmed, we can issue a PI for payment processing and internal approvals. If you have a preferred PI format, share it with your inquiry.

Prices and availability typically change by season and holiday demand. For programs, pre-booking and consistent specs help stabilize supply. We can also suggest seasonal alternatives that match your color palette and cost targets.

For peak-season allocations and program planning, deposits may be used depending on the order and timeline. We’ll confirm the arrangement during program quotation.

Currency and fees depend on payment channel and buyer location. If you have a preferred settlement currency, let us know during inquiry so we can align quotation and documentation accordingly.

If quality issues are found on arrival, report them as soon as possible with clear documentation. Claims are reviewed based on arrival condition evidence and handling timeline to determine the most reasonable resolution.

Common evidence includes:

• Clear photos/videos of cartons and affected flowers
• Time of arrival + time of inspection
• Storage temperature records (if available)
• Notes on handling steps after arrival

Because flowers are perishable, timely reporting is critical. If you have strict internal reporting windows, tell us your process and we’ll align the claim procedure expectations during cooperation.

Resolutions depend on issue type, severity, and evidence. Typical outcomes may include credit, discount, or other agreed solutions for repeat orders. Our goal is to solve issues quickly and improve consistency for future shipments.

Issues caused by long delays after arrival, improper storage temperature, or handling outside normal best practices may not be covered. Clear handling records help both sides evaluate root cause fairly.

For repeat programs, we align specs and packing rules, review feedback with shipment notes, and refine packing/assortment selection to reduce variability across seasons and routes.